Refund policy

Overview

At Gaia's Harmony, every product is made to order specifically for you by our fulfilment partner. Because of this, we generally do not accept discretionary returns or exchanges for reasons such as a change of mind or incorrect size selection. However, this does not affect any statutory consumer rights that apply in your country. Customers in the European Union retain their legal right of withdrawal, as explained below.

We are also fully committed to ensuring you receive a product that meets our quality standards. If your item arrives faulty, damaged or incorrect, the provisions outlined below will apply.

Returns for Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not what you ordered, please contact us at contact@gaiasharmony.com within 30 days of receiving your order. Please include:

  • Your order number
  • A clear photo of the issue

Once validated, we will arrange a free replacement or full refund at no cost to you. You will not be required to return the item.

EU 14-Day Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive.

To exercise this right, please submit a return request through your customer account or contact us at contact@gaiasharmony.com within 14 days of receiving your item. Please do not send any items back without contacting us first — unauthorised returns will not be accepted.

Once your withdrawal request is reviewed and approved, we will process your refund to your original payment method within 14 days, without requiring you to return the item.

Non-Returnable Items

The following cannot be returned or refunded:

  • Items that have been worn (except where necessary to inspect the item), washed, altered, or damaged after delivery.
  • Gift cards
  • Sale items (final sale)

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please initiate a return (where eligible) and place a new order separately.

Refund Processing

Approved refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at contact@gaiasharmony.com.

Contact

Gaia's Harmony, 6 Fern Road, Sandyford Business Park, Dublin D18 FP98, Ireland

Email: contact@gaiasharmony.com