Question 1

How long will it take to receive my order?

Accepted Answer

After production (2–5 business days), estimated delivery times are approximately:Ireland & EU: 5–10 business daysUnited Kingdom: 5–10 business daysUnited States: 5–10 business daysRest assured, we'll do our best to have your order delivered promptly.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

We currently ship to Ireland and the United States.Shipping to the other 26 EU Member States is temporarily paused while we review new EU packaging and Extended Producer Responsibility (EPR) requirements introduced in August 2026.We hope to reopen EU shipping as soon as the requirements become clearer and practical for small independent businesses. Please see our Shipping Policy for the full list of affected destinations and further information.

Question 4

How much does shipping cost?

Accepted Answer

Ireland & the EU: €4.99 (free over €60)United States: $5.99 (free over $70)

Question 5

Will I be charged customs or import duties?

Accepted Answer

Orders shipped to the UK and US may be subject to customs duties or import taxes on arrival. These charges are the responsibility of the customer

Question 6

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 7

Can I return my order?

Accepted Answer

As all products are made to order, we are unable to accept returns for change of mind or incorrect size selection, unless you are located in the EU. EU customers have a 14-day right of withdrawal — please contact us at contact@gaiasharmony.com before sending anything back or the return may not be accepted. Please review our refund and returns policy here for more details.

Question 8

My item arrived faulty or incorrect — what do I do?

Accepted Answer

Please contact us at contact@gaiasharmony.com within 30 days of receiving your order with your order number and a photo of the issue. Once validated, we will arrange a free replacement or full refund — no need to return the item.

Question 9

How long do refunds take?

Accepted Answer

Once approved, refunds are processed to your original payment method within 10 business days.

Question 10

What currencies do you accept?

Accepted Answer

We display prices in EUR, GBP, and USD depending on your location. Payments are processed securely through Shopify Payments.

Question 11

Are prices inclusive of VAT?

Accepted Answer

Yes — all prices displayed on our website are inclusive of VAT where applicable.

Question 12

How do I avail of the 12% discount for the purchase of two tees or hoodies?

Accepted Answer

In order to avail of the 12% discount for any 2 tees or any two hoodies, you must select the desired products using the 'bundle builder' widget on the product page. Navigate to the product you wish to purchase and under the variant details you will see the bundle builder widget. Click on 'Go to bundle builder', next choose your product, colour and size, and you are done!

Question 13

What makes Gaia's Harmony products eco-friendly and sustainable?

Accepted Answer

All our apparel is made from 100% organic ring-spun cotton, certified under GOTS (Global Organic Textile Standard) and OCS (Organic Content Standard). Our products are also OEKO-TEX Standard 100 certified and PETA-Approved Vegan, meaning no harmful chemicals and no animal products are used in production.

Question 14

Are your products made to order?

Accepted Answer

Yes — every item is produced specifically when you place your order. This means there's no excess stock or waste, which is central to our sustainable ethos. Please allow 2–5 business days for production before your order is dispatched.

Question 15

How do I choose the right size?

Accepted Answer

Each product page includes a detailed size guide in both inches and cm. Please check this carefully before ordering as sizes may run smaller than US sizing — US customers should order a size up.

Question 16

Where are you based?

Accepted Answer

Gaia's Harmony is based in West Cork and Dublin, Ireland. Our products are fulfilled by our production partner, Printful, from facilities across Europe and the US.

Question 17

How can I contact you?

Accepted Answer

Email us at: contact@gaiasharmony.com — we aim to respond within 1–2 business days.

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